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Will Moving to the Cloud Enhance Customer Satisfaction?
Posted on April 06, 2012Keith Allen, from CA Technologies, recently wrote an article for zdenet regarding the current lack of customer satisfaction in the IT industry.
With normal IT departments, creating a server can take up to a week. Involving different departments, with different work priorities, and a lot of back and forth communications. For a customer whose need was pushed down accidently, this can cause major frustration.
In Allen’s article he mentions how the clients task was forgotten about, then when it was picked up again, it was too late. The company wasn’t able to balance the new project with their current one, even though the client needed it done that day, it just wasn’t possible with their technology. So that client found a new server provider, which caused new security risks for all parties involved.
Because a non-cloud server provider has more people involved, and more physical information it takes longer to create, and in a time where everyone wants immediate attention this may not be the best path of action.
By using a cloud host, your server can be set up in thirty minutes. This is including the above scenario. Because everything is so instantaneous, there is no time for customers to become frustrated while waiting for projects. The projects can be done as soon as they are requested.
So what does this mean for the future? With less time waiting, more customers can get their needs fulfilled. Which means no customer will be strung out, waiting for his or her product for days at a time. Not only would instant satisfaction make for happier customers, but also for a less stressful working environment.
Lets hear your thoughts: Are you pro cloud? Or against it?
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